Privacy Policy

Last Updated: March 1, 2026

Twin Palms Resort (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, https:// twinpalmsresort.com (the “Site”), subscribe to our newsletter, or interact with our digital marketing and online services. By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect limited personal information necessary to operate our website, communicate with guests, and improve our services. This may include:

Information You Provide Voluntarily

  • Name
  • Email address (newsletter or inquiries)
  • Messages or contact form submissions

Information Collected Automatically
When you visit our Site, certain information is collected automatically through analytics tools, cookies, and tracking technologies, including:

  • IP address
  • Device type and browser
  • Pages visited
  • Time spent on the Site
  • General geographic location (non-precise)
  • Website interactions and conversions

Tracking pixels and analytics tools can record how users interact with web pages, including clicks and page views, for measurement and marketing purposes. 

2. Analytics & Tracking Technologies
Twin Palms Resort uses industry-standard analytics and advertising technologies, including Google Analytics and Meta Pixel (Facebook & Instagram advertising tools). These tools use cookies, pixels, and similar technologies to collect and receive information from your device and your interactions with our website.

How These Technologies Work
Google Analytics helps us understand website performance and visitor behavior. Meta Pixel tracks actions such as page visits and conversions to measure advertising effectiveness and deliver relevant ads. Cookies and pixels may collect device information, browsing activity, and engagement data for analytics and marketing. Meta technologies may receive information about your activity on websites that use their tools, even if you do not have a Meta account.

3. Advertising & Remarketing
We use Meta Pixel and similar technologies to measure the effectiveness of our advertising campaigns, show relevant ads to users who have visited our website, and to create custom audiences for marketing and promotions.

This means that third-party platforms such as Meta (Facebook and Instagram) may use cookies and tracking technologies to provide analytics, measurement, and targeted advertising services.

Privacy laws and platform policies require transparent disclosure when pixels are used for advertising and data sharing with third-party platforms.

4. Cookies & Consent
Our Site uses cookies and similar technologies that fall into the following categories: essential cookies (site functionality and security); analytics cookies (Google Analytics); and advertising cookies (Meta Pixel and marketing tools).

Marketing and analytics cookies are not strictly necessary for site operation and may require user consent depending on your location and applicable laws.

You can control cookies by adjusting your browser settings, using ad preference settings on Google or Meta platforms, and declining cookies through any consent banner provided. Disabling cookies may affect certain website features.

5. Newsletter & Email Communications
If you subscribe to our newsletter, we collect your name and email address to send resort updates, promotions and special offers, and travel inspiration from our trio of resort properties including Santiago, Descanso and Twin Palms Resorts.

We use trusted email marketing providers (such as Next Mail or similar platforms) to manage communications. You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us at relax@twinpalmsresort.com.

6. How We Use Your Information
We use collected information to:

  • Operate and improve our website
  • Provide guest services and respond to inquiries
  • Send newsletters and marketing communications from our trio of resorts
  • Analyze website performance and user engagement
  • Measure advertising effectiveness
  • Maintain website security

We NEVER sell personal information to third parties.

7. Third-Party Services
Our website may integrate with trusted third-party services that collect or process data on our behalf, including Google (Analytics and related services), Meta (Facebook and Instagram advertising tools), and email marketing platforms (e.g., Next Mail)

These providers process data according to their own privacy policies. Pixel and cookie tracking technologies are considered personal data processing under many privacy laws and must be disclosed to users.

8. Data Sharing & Disclosure
We may share limited data with third-party service providers strictly for analytics and performance measurement, advertising and marketing optimization, email communications, and website hosting and security.

We NEVER sell or license personal information.

9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from loss, misuse, unauthorized access, or disclosure. However, no internet transmission or electronic storage system can be guaranteed 100% secure.

10. International Visitors & Legal Compliance
Twin Palms Resort welcomes guests from around the world. Depending on your location, you may have rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and international privacy regulations.

These rights may include access to your personal data, right to request correction or deletion, and right to opt-out of certain data processing or marketing.

11. Do Not Track Signals
Our Site may not respond to “Do Not Track” (DNT) signals due to the lack of a consistent industry standard for interpreting or responding to these signals.

12. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

13. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or marketing practices (including analytics and advertising tools). Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the Site after updates constitutes acceptance of the revised policy.

14. Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact:

Twin Palms Resort
Email: relax@twinpalmsresort.com